AJS Secretarial Solutions FAQ

	Frequently Asked Questions What is a Virtual Assistant? A Virtual Assistant is a self employed professional providing office support to businesses remotely via email, telephone, fax or post. We have the skills of a corporate PA, as well as experience gained in a whole range of specialist fields, such as website design and event coordination. Virtual Assistants are not temps or employees but independent contractors who cater to the needs of the individual, small business or large corporation. They tailor their services to provide office support to enable the client to focus on core tasks, rather than time consuming administrative chores. Why do you need a Virtual Assistant? If you answer yes to any of the following statements then you need a VA: You need extra business support when your workload increases. You need occasional cover for employees on holiday or sick leave. You don't want the cost, commitment or paperwork involved in using an employee. You have periodic or seasonal projects that you don't wish to delegate to a stream of temps. You spend more time on administrative chores than on revenue generating projects. You require only a few hours of support per day, week or month. You need administrative support for your business that is not tied to traditional office hours. You travel and need a contact person who can represent your business in a professional manner. What are the cost benefits of using a VA? You pay only for the hours worked or services provided No need to buy additional office equipment No computer training necessary Works only when you need a particular service No extra office space required No loss of privacy Parting is painless without the legal responsibilities associated with an employee What is the background of AJS? AJS has over 10 years experience in a number of different administrative positions ranging from small companies to large corporate organisations. Throughout the years of servicing various industries, AJS has gained the professionalism, flexibility and interpersonal skills required to deal with all levels of staff and management. What is your Privacy Policy? AJS Secretarial Solutions is strongly committed to protecting your privacy and will endeavour to provide a secure and confidential environment for any and all information provided by you. We will not disclose information to any other party, unless required by law or with your full consent. AJS will take all necessary steps to ensure your information is secure however, we will not be held accountable for events resulting in anauthorised access to your personal information. All information provided by AJS to you must be handled confidentially, and in accordance with the Privacy Principles under the Privacy Act 1988 (Cth). AJS adheres to the Privacy Act and its own privacy policy. As we recognise that confidentiality is a sensitive issue for our clients, we will be more than happy to sign any non-disclosure or confidientiality agreement you may require. How do I communicate with AJS? AJS is here to provide you with the easiest and most flexible option for you. The main communication will be via phone, email and fax, but we are more than happy to arrange a meeting to discuss your requirements in more detail. What are your rates? AJS can guarantee that the rates provided are the most competitive within the industry and we are much more cost effective that going through an agency and hiring a temp. Please contact us to receive a quote on your specific requirements.